Companies news of 2018-01-11 (page 1)

 
Envestnet | Yodlee Deploys WANdisco Fusion to Enable a Live Upgrade of Major Cloudera Releases

SAN RAMON, California, Jan. 10, 2018 /PRNewswire/ -- WANdisco (LSE: WAND), the live data company, announced today that Envestnet | Yodlee, a leading data aggregation and data analytics platform powering dynamic, cloud-based innovation for digital financial services, used live data platform, WANdisco Fusion, to perform a live upgrade of major releases from Cloudera: CDH 4.4 to CDH 5.7.

Envestnet | Yodlee evaluated several leading market solutions for an external upgrade service and found WANdisco Fusion was the only solution that would enable an upgrade with no downtime, no business disruption and guaranteed data consistency. WANdisco ensured their existing CDH 4.4 environment stayed fully operational during the upgrade to CDH 5.7 enabling the validation of all existing customizations and thorough testing prior to going live.

Jeff Schulte, Vice President of Operations at Envestnet | Yodlee said:

"We deal with over 80 million financial transactions a day with over 20 million active users. Our customers expect their data to be accurate and always available. WANdisco Fusion was the only solution that made this possible when we upgraded to a new version of our Cloudera production system. WANdisco Fusion works flawlessly on Cloudera. It was a very stress-free process."

David Richards, CEO and Co-Founder of WANdisco said:

"Our work with Envestnet |Yodlee demonstrates that with our patented technology our customers can upgrade and migrate systems seamlessly while maintaining strict service level agreements across operations. This reinforces our belief that our live data platform is the only solution that can enable organizations to move large volumes of critical data without any data inconsistencies, downtime or service disruption ? something many thought was impossible."

About WANdisco

WANdisco is shaping the future of data infrastructure with its groundbreaking Live Data platform, enabling companies to put all their data to work for the business ? all the time, at any scale.

WANdisco makes data always available, always accurate, and always protected, delivering hyperscale economics to support exponential data growth with the same IT budget. With significant OEM relationships with IBM and Dell EMC and go-to-market partnerships with Amazon Web Services, Cisco, Microsoft Azure, Google Cloud, Hewlett Packard Enterprise, Oracle and other industry titans ? as well as hundreds of customers among the Global 2000 ? WANdisco is igniting a Live Data movement worldwide.

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Customer Experience Pioneer TeleTech Announces Name Change to TTEC (pronounced T-tec), Launches New Brand in Europe

DENVER, Jan. 11, 2018 /PRNewswire/ -- TeleTech Holdings, Inc. (NASDAQ: TTEC) a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most prestigious and innovative brands announced today that it has changed its name to TTEC (pronounced T-tec). With this new name, the company is affirming that it has successfully evolved to become an end-to-end strategic business partner in the design and delivery of world-class customer experience, engagement, growth, and digital trust and safety services.

TTEC Chairman and Chief Executive Officer Ken Tuchman explains, "Our clients are relying on us for transformative services that engage and strengthen their customer relationships day in and day out. Companies are seeking omnichannel customer experience solutions to acquire and retain customers that increase revenue, profitability, customer satisfaction and loyalty. After eight years of innovation and investment to build a holistic technology-enabled, data-rich customer engagement services platform, TTEC is uniquely positioned to respond to growing market demand." Tuchman continues, "While we remain proud of the industry we pioneered and helped to build, we chose to part with our old name because it limited the perception and understanding of our full capabilities, potential and value."

While the Company will still operate its four business segments, Customer Strategy Services (CSS), Customer Technology Services (CTS), Customer Growth Services (CGS) and Customer Management Services (CMS), TTEC is streamlining its go-to-market to make it easier for clients to understand how its capabilities integrate together. TTEC Digital is the company's digital center of excellence, blending strategic consulting services and cloud-based technology platforms to design and build innovative customer experiences, all powered by insights. TTEC Engage is the company's global hub of operational excellence providing clients award-winning, turnkey customer acquisition, care, revenue growth, and digital trust and safety services. This brand launch follows the company's expansion of operations in the EMEA region in late 2017.

"Business leaders across the globe are facing massive technological disruption in the race to modernize their approach to customer experience. Brands are seeking holistic solutions and they are investing in the strategic guidance, technology expertise and operational excellence they need to succeed," explained Kyle Priest, TTEC's Chief Strategy and Marketing Officer. "Through TTEC Digital, we are helping clients design and build a seamless customer experience platform. Through TTEC Engage, we are providing the people and processes, critical thinking and compassion needed to solve complex challenges and create opportunities at scale. With TTEC Digital plus TTEC Engage, we are delivering captivating experiences as brand ambassadors to our clients' customers. We are providing the optimized digital services that yield bottom line savings, topline growth and improved customer retention, protection and affinity."

To learn more about TTEC and the company's new positioning visit www.ttec.com.

About TTEC (pronounced T-tec):
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. The Company provides its outcome-based customer engagement solutions through TTEC Digital which designs and builds customer experience consulting and technology solutions and TTEC Engage which operates customer care, growth and trust and safety services. Founded in 1982, TTEC partners with business leadership across marketing, sales and customer care to design and deliver a simple, more human customer experience across every interaction channel. The Company's 49,500 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TTEC is bringing humanity to the customer experience, visit ttec.com.

Investor Contact

Media Contact

Paul Miller

Olivia Griner

+1.303.397.8641

+1.303.397.8999

 

TeleTech Holdings, Inc.  www.TeleTech.com .

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Tanla Solutions Firewalls India's Leading Telco From Fraudulent International SMS Transactions

HYDERABAD, India, January 11, 2018 /PRNewswire/ --

Tanla Solutions, one of the largest Cloud Communication providers in the world, processing over 90 Billion business communications annually, announces commercial deployment of its international long-distance SMS Hub with a leading mobile operator in India.

     (Logo: http://mma.prnewswire.com/media/627459/Tanla_Solutions_Logo.jpg )

The hub is a benefit rich, integrated and regulatory compliant platform developed, deployed in record time and managed by Tanla for monetizing international SMS. It offers an all-inclusive SMS firewall, carriage and termination service delivered via a single connection to a centralized hub deployed in the telco network.

Tanla's next generation SMS Hub platform underpinned by a best-in-class telecom network significantly improves customer experience by speedy delivery of messages. The intelligence of the platform ensures prioritization of delivery for time sensitive messages like OTPs, thereby resulting in multi-fold increase in conversion rates of transactions and user acquisitions.

"With the deployment of the international long-distance hub, Tanla and our partner Telco together have enabled businesses with a cost-effective and delivery efficient service ecosystem thereby creating a stronger value for enterprises and rich-experience for mobile subscribers," said Tanla CMD Uday Reddy.

International long-distance SMS Hub is expected to further strengthen Tanla and the Telco's market positioning, optimizing network resources and generating additional revenues from international SMS traffic terminating into India.

About Tanla: 

Tanla started its journey as the new millennium set in with a small group of mobile messaging experts, with base in Hyderabad, India, to create a world-class messaging service.

Today, Tanla is a global leader in its domain as one of the largest Cloud Communication providers, handling over 90 bn business communications annually.

Tanla is innovating the way world communicates, continuously raising the bar through enhanced speed, ease and simplicity of Cloud Communication solutions, adopting cutting-edge technologies to meet the discerning needs of a diverse clientele, from enterprises to carriers across geographies.

Tanla is a public limited company listed on leading Indian stock exchanges (BSE CODE: 532790 and NSE: TANLA).


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